Issues with your order?
If your order has not yet been dispatched and you wish to cancel or edit any aspects of it, that is completely fine. Please contact us immediately with any changes to avoid disappointment should the order be dispatched already. Please refer to the ‘contact us’ page on this website for methods of contacting us.
In the unfortunate circumstance that there is an issue with your order once you do receive the items, please read below of the rights that you have as a customer. In order to instigate a return or query with us, please go to our ‘contact us’ page and choose your preferred method of contact.
If Priceless Discounts Ltd experience any issues with your order, such as a product being out of stock, we will contact you when your order is being processed. Please ensure that an active contact method is provided at checkout. In the instance that the product you ordered is out of stock we may offer you an alternative and process this, only with your consent. Alternatively, we will offer a refund or partial refund if this is preferred.
Dissatisfied with your product?
We are very happy to accept a return of your items for a full refund, though your items must be in perfect, unopened and resalable condition, this will be closely monitored by our returns team.
We ask that you compensate for the postage cost in order to return your goods since the return is down to your own personal preference. Please use a tracked and signed for service to return the items to us as we cannot be held responsible for missing parcels. Our return address is: Priceless Discounts 103 Wellington Road South, Stockport, SK1 3TH.
A full refund will be issued once we receive the items back to us and they have been checked by our return team. Please ensure that a note is included within your parcel that will identify you as a customer, i.e. your full name and address or order number.
Have we made a mistake with your order?
In the instance that a mistake has occurred that Priceless Discounts Ltd take responsibility for. A pre-paid return label will be issued to you with our sincere apologies.
We ask that you repackage the items that require return and on receipt of the items at our depot, usually within 48 hours of your return, a refund or exchange will be processed. Please ensure that a note is included within your parcel that will identify you as a customer, i.e. your full name and address or order number.
We are very sorry that your items have arrived to you damaged.
Could you please provide images in order to support your claim, these images will also be helpful in retraining staff for in packaging items such as the items that you purchased and we can forward the images to the courier to demonstrate what their handling of our parcels does to the contents.
Once we receive these images, we can decide upon the next step in resolving this issue.
This communication can take place via our email address that can be found on the ‘contact us’ page on this website.